Simple shipping. Orders over $59 sent within the U.S. ship FREE. Orders under $59 shipped within the U.S. are a flat rate of $4.99. Shipping to Canada is a flat rate of $13.99. Shipping outside of the US & Canada will be a flat rate of $19.99 USD. Need it faster? Select an expedited shipping method during checkout for guaranteed delivery via Fedex.
Items are shipped within 24 hours of order being placed and payment clearing Monday-Friday. Orders placed on Saturday or Sunday will go out the following Monday pending payment clearing. If there will be a delay in your order we will reach out by email.
Transit time depends on the shipping destination. All items are shipped from St. Augustine, FL. As a general rule please allow 2-5 business days for the item to arrive however items ordered in the southeast are **typically delivered within 1-2 days. **Please note that these are only estimates, we make no guarantees on delivery times with our ground shipments. If you are on a tight time frame, it is advisable to contact us when ordering to ensure shipping goes smoothly.
Due to the nature of the product being used for drinking, we do not accept returns on products that include a reservoir unless the product is deemed to be defective.
If you need to contact us about a return/exchange or warranty claim, please use our contact form.